alansharper.blogg.se

Chatbots have risen in popularity in recent times mainly because of technological advancements however, they aren't all made equal. From simple button-based bots to those that use NLP AI-powered chatbot What differentiates them and most importantly, how can you create a high-quality chatbot, which is the subject of this article.

Different types of Conversational AI Chatbot

It is first and foremost that it is crucial to distinguish the different types of chatbots that are available on the market. From simple chatbots based on menus and buttons to conversational AI chatbots, they're definitely not identical since they're using different types of technology. Let's examine the distinctions between them.

Chatbots that use buttons or menus

Like the name implies, these chatbots offer the user the possibility of selecting from various options, presented in the form of menus or buttons. The bot will prompt the user to select from a second set of choices dependent on the option he clicks on.

Chatbots that are keyword-based

With this type of chatbots users type into a word or phrase, and the bot will identify the keywords in the query. The bot then employs a simple analysis engine in order to process those keywords and match them with an existing response. The benefit of these programs is that it can only respond with content that has been manually loaded into the system, and nothing off-topic, thus giving your company good control over the automated message. Aisera.com will assist you in finding what you are looking for Conversational AI Bots.

Conversational chatbots using NLP

These are the most advanced best AI chatbot. They employ artificial intelligence and Natural Language Processing in order to deliver the best possible experience for the user. Because of these technologies, the bot considers the different words that form the sentence, analyzes them as well as any available context in order to understand the context of the question. The bot can then use that knowledge to resolve the issue.

Chatbots can provide a variety of answers through conversation

The initial step of response consists in telling the employee where to find that information, typically on his pay slip or in the HR software. This is the simplest and most basic level of chatbots you can have using chatbots.

The second level of answer is slightly more evolved since the bot is able to redirect employees to an internal system, such as HR software, in this case and allow him to determine how many days of annual leave he still is owed.

The chatbot is also able to log an employee's name into the HR system to permit employees to gain access to the information he requires. The chatbot is able to remind employees to take annual leave through forms or calendars. This can be done without leaving the chat platform. This stage clearly implies that the chatbot can be coupled with third-party softwares or platforms that can retrieve data from another system. This is among the technical requirements for the bot to offer this type of interaction and service.