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Artificial Intelligence is injected in AI Customer Service to enhance human efforts in addition to getting rid of some employees. This improves customer service and decreases the costs of human service to customers.

Although AI technology isn't being able to complete every journeys customer service tasks flawlessly or even replace humans completely but it could easily take over specific tasks. Artificial Intelligence already can provide a higher level of efficiency, significantly cutting costs for companies.

This article will discuss the value AI can bring to customer service as well as some use cases.

AI in Customer Service: Real-World Benefits and Use Examples

Thanks to AI solutions, it's not necessary to substitute human customer service reps. Instead, they are able to work together and benefit from the most efficient of both. Machine Learning can help improve the operations, and humans can focus on the goals that they are most comfortable with. These are only the most prominent examples of AI's value for businesses.

Aisera was among the first companies to introduce AI-augmented messages on the market. Chatbots are one of Aisera's solutions. They are able to aid the agent. Certain clients may be confused when speaking to the chatbot. However, using chatbots in conjunction with humans makes things better. This company doesn't believe in the effectiveness of generalized chatbots However, providing bots with specific and easy assignments to perform is the concept of improving.

The experts at Aisera believe that close to 50 percent of all customer service interactions can be easily attributed to chatbots. This allows for simple queries to be directly sent to chatbots, while more difficult issues are handled by humans. If the problem is resolved the conversation is returned to the chatbot. That's how both parties perform the best they can and achieve maximum efficiency with the least amount of time.

Because of this system, a human could handle a number of interactions. Aisera claims that agents at UPC which is one of the top internet providers in Ireland are now able to handle three clients at once, while agents at Sun can handle an astonishing six chats at the same time.

Artificial Intelligence for customer calls

There are two primary reasons why it's way harder to get artificial intelligence to do well in the voice chat. One reason is accents or speech patterns, bad pronunciation, and a variety of sound patterns. The second one is that in most cases customers will call in the event of difficult and complex problems, and the text chat won't help to solve the issue. While these issues aren't the only ones the fact that there are solutions offered by a few companies.

Aisera employed behavioral science and deep learning technologies to create a tool that is able to analyze conversations in real-time. Their Artificial Intelligence is aware not just of the content of the conversation but also of the tone. This tool provides insights into customers' feelings based on variations in the volume and pitch as well as mimicking detection. With all of this data humans can receive more details and suggestions to improve the quality of their calls and also feedback on their performance.

Artificial Intelligence to manage emails

It could take a considerable amount of time to go through every email in a company's mailbox. When you consider that the worker has to figure out what a client wants, and then figure out how to assist in this case it could take even longer. Companies have already adopted AI to speed up the process in this field. This solution is provided by Aisera, which is the AI customer service product. Technology tags and scans emails to ensure they reach the correct individual. This system can also help humans with similar questions to those that were answered in the past to get an answer faster.